Return conditions

1. Conditions for returning goods from online orders placed through the ABSOLUTE TEAMSPORT website

You have the right to refuse to receive the goods you ordered for purchase without owing compensation or a penalty and without stating a reason for your refusal.

1.1. Exchange of size or item

You have the right to exchange the size or the item from your initial order within 30 days from receipt. If the order is delivered in more than one package, the exchange period for the products in each package starts from the date of receipt of the respective package. The exchange can only be performed in-store at a ABSOLUTE TEAMSPORT store and only for an item available in the specific store.

1.2. Returning Items Ordered Online

You have the right to return the items received from online orders within 30 days, without stating a reason and without owing compensation or penalty. If the order is delivered in more than one package, the return period for the products in each package starts from the date of receipt of the respective package. Free return applies only to apparel, shoes, and accessories. ABSOLUTE TEAMSPORT refunds all amounts received from you, including delivery costs.

• Free return is offered for:
  • clothes,
  • shoes,
  • accessories (backpacks, bags and wallets, suitcases, socks, hats, scarves and gloves, belts and glasses).

1.2.1. Return address:

Sofia 1766, 6 Vasil Radoslavov Street, Business Park Sofia, Sport Depot building, Online Store.

Return conditions:

• The return package must include a completed return form.

The form was sent on paper. Check if you have it. If missing or lost, you can download the electronic version of the return form. If you need assistance, contact us at phone 0701 91009 or email [email protected].

• The item must be:
  • unused,
  • in good commercial condition,
  • with original packaging and labels,
  • accompanied by original documents (invoice and warranty card, if issued).
• The package must be:
  • accompanied by a completed return form,
  • packed in a courier envelope of the specific courier company or other durable polyethylene packaging, on which the return documents (waybill and etc.) are attached,
  • without glued materials (tape, waybills and etc.) on the original packaging (box or envelope).
• When the return is at ABSOLUTE TEAMSPORT's expense, it must be carried out exclusively with the courier companies SPEEDY, Econt or Europat, and for apparel, shoes and accessories (backpacks, bags and wallets, suitcases, socks, hats, scarves, gloves, belts and glasses) - also with the BOX NOW service. The use of an arbitrarily chosen courier is not permitted.

1.2.2. In-Store Return:

• You can return the received items in any ABSOLUTE TEAMSPORT store.

The return and refund of the amount is allowed upon compliance with all the above-described conditions.

2. Conditions for exchanging goods purchased in physical ABSOLUTE TEAMSPORT stores

Goods purchased in-store and without defect are not subject to return, only to exchange.

Exchange can be made within 30 days from the date of purchase.

Please note that due to hygiene reasons and health considerations, you cannot return products from underwear and swimwear categories. The restriction applies to lower parts of swimwear, underwear, and full swimwear.

2.1. Requirements for goods upon exchange:

• You must provide the purchase document.
• The goods must be in good commercial condition.
• The goods must have all labels with which they were purchased.
• The goods must be in the original packaging, which must not have any damage.

2.2. Exchange options:

• Exchange for the same model item (e.g., different size or color).
• Exchange for another item of the same or higher value (paying the difference).
• Refund of the paid amount in the form of a voucher (GIFT CARD).

Recommendation: When buying shoes, we recommend trying them on at home and wearing them for 15-20 minutes. This will help you determine whether the chosen model and size are suitable, while preserving the commercial appearance of the shoes for possible exchange.

2.3. Conditions for gifts received upon purchase:

• If you received a gift with your purchase and decide to return or exchange the product, the following conditions apply:
  • If the product is exchanged for the same model (different size or color), you keep the gift.
  • If the product is exchanged for another item of the same or higher value (paying the difference) and this item is offered with the same gift, you keep the gift.
  • If the product is exchanged for another item of the same or higher value, but the same gift is not offered with it, you must return the gift.
  • If the gift is not returned or is in compromised condition, you pay the value of the gift.
• When refunding the amount in the form of a GIFT card, you must return the gift. If you do not return it or it is in compromised condition, the value of the gift will be deducted from the refunded amount.

3. For online payment of a Click&Collect order

(When the payment is made through the website by debit/credit card or bank transfer).

• You have the right within 30 days, without owing compensation or penalty and without stating a reason, to return the received items.
• The amount for the returned items can be refunded:
  • on-site at the store (in cash at the cash register);
  • by transfer to the payment method used for payment.
• You have the right to exchange for the same model item (e.g., different size or color) on-site at the store.
• You have the right to exchange the item for another of the same or higher value (paying the difference) on-site at the store.
• Products from underwear and swimwear categories are subject to return or exchange only at the time of order acceptance. The restriction applies to lower parts of swimwear, underwear, and full swimwear.

4. Refunds

If the online order is paid in cash or by card, you can return the item in a physical ABSOLUTE TEAMSPORT or SPORT DEPOT store and receive your money immediately at the cash register.

If the order is paid partially or fully with a voucher, the voucher value will be refunded in the form of a new voucher. The remaining amount you can receive in cash at the cash register.

Refunds can be made in all ABSOLUTE TEAMSPORT or SPORT DEPOT stores, except for stores in Sliven, Kardzhali, Kazanlak, Borovets and Bansko. Full list of our stores.

4.1. Refund to card or bank account

• If you paid with a bank card, you can receive the amount back on the same card via credit transaction, after filling out a return form.

If for some reason the refund is not successful, we will notify you to provide a bank account in your name for the amount refund.

• If you paid to the courier upon delivery, you can receive the amount to your bank account after filling out a return form.

The request must contain:

• your full name as per ID card;
• bank account to which the amount is to be transferred.

• If you prefer, you can receive the amount by postal order.

For this purpose, you must fill out a return form, providing:

• your full name as per ID card;
• exact address (city, postal code, street/block).

• If you wish, we can refund the amount for the returned products in the form of a voucher for online shopping in our store. The voucher will be sent to the email with which the order was made. This option must be explicitly stated in the return form.

4.2. Refunds when using a voucher or GIFT card

• If the entire order amount is paid with a voucher, upon return of products, the amount will be refunded in the form of a voucher.
• If the voucher value is greater than the value of the returned products, the amount is refunded in the form of a voucher.
• If the voucher value is smaller, the voucher value is refunded, and the remaining amount is refunded in the way the payment was made:
  • for card payment - to the same card;
  • for cash payment - to a bank account specified by the customer or by postal money order.

5. Timeframe for refunding amounts paid by card or cash on delivery

• In accordance with the provisions of the Consumer Protection Act (CPA), ABSOLUTE TEAMSPORT refunds the paid amount within 14 calendar days from the date on which you exercised your right of return.
• The starting date for this period is the date on which ABSOLUTE TEAMSPORT received the returned goods.
• ABSOLUTE TEAMSPORT is not responsible for:
  • incorrectly filled data during registration or in return forms,
  • delays caused by courier companies, which may lead to extension of the refund period or other inconveniences for you.

6. Return form

You can download the return form in PDF format from the link below.

7. „Inspection“ service upon receipt of shipment with Econt

When receiving a shipment with Econt, you can use the „Inspection“ service.

This service applies to shipments delivered to an Econt office as well as to address deliveries.

With the „Inspection“ service, you have the opportunity to open and inspect the contents of the shipment (without trying it on) for up to 15 minutes.

With an approved „Inspection“, the Econt employee opens the shipment in your presence to ensure that the contents match the requested and there are no defects. Trying on or testing the product is not allowed.

Exceptions:

In the following cases, the transportation costs for the return are at ABSOLUTE TEAMSPORT's expense:

• the received goods clearly do not correspond to those requested in the order;
• the error is ABSOLUTE TEAMSPORT's fault (e.g., wrong size, color or item).

In these cases, ABSOLUTE TEAMSPORT will also refund the return delivery costs, after the returned goods are received back in commercial condition.